Refund policy
At Vactera, we want you to be completely satisfied with your purchase. We offer a simple, hassle-free return process.
Return Window: You have 30 days from the date of delivery to initiate a return for your item.
Item Condition: To be eligible for a return, your robot vacuum must be in the same condition that you received it—unused, undamaged, and in its original packaging with all accessories and manuals included.
Return Costs & Fees:
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Return Shipping: We offer Free Return Shipping for all UK orders.
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Restocking Fee: We do not charge any restocking fees.
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Final Sale Items: We do not have any final sale items; all items are eligible for our standard 30-day return policy.
How to Initiate a Return:
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Contact Us: Email our customer service team at support@vactera.shop within 30 days of receiving your order. Please include your order number and the reason for the return.
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Receive Your Label: Once your return is approved, we will email you a free prepaid return shipping label alongside instructions on how to send your package back to us.
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Ship the Item: Securely pack the item in its original packaging, attach the prepaid label, and drop it off at the designated carrier location.
Refunds: Once we receive and inspect your returned item, we will notify you via email. Approved refunds will be processed automatically to your original method of payment within 14 business days. Please remember it can take a few additional days for your bank or credit card company to process and post the refund to your account.