Refund policy

At Vactera, customer satisfaction is our highest priority. We offer a clear, transparent, and hassle-free return process.

1. 14-Day Return Window
We offer a 14-day return window. You have the right to cancel your purchase and return your item within 14 days of receiving your delivery, for any reason.
To qualify for a refund, your item must meet the following criteria:
- Unused, undamaged, uninstalled, and in full working order.
- In its original manufacturer packaging with all seals intact, including all accessories, manuals, power cables, and components.
- Accompanied by your order confirmation number or proof of purchase from Vactera.

2. How to Initiate a Return
To start a return, please follow these steps:
Contact our support team by email at support@vactera.shop with your order number and the item you wish to return.
Our team will review your request within 24–48 business hours and provide you with clear instructions and the designated return facility address.
Securely package the product in its original box with all protective materials. Due to the weight of heavy items, we can help arrange a freight collection, or you may ship it using a tracked and signed heavy-goods courier service.
Please note: Items returned without prior authorization from our support team cannot be accepted.

3. Return Shipping Costs & Restocking Fees
Damaged, Defective, or Incorrect Items: If your product arrives damaged in transit, defective, or different from what you ordered, Vactera covers 100% of the return shipping costs. We will issue a prepaid return label or arrange a courier collection.
Customer Remorse (Change of Mind): If you decide to return a product because you changed your mind, you are responsible for covering the direct return freight/postage costs.
Restocking Fees: We charge $0.00 in restocking fees.

4. Damaged or Faulty Goods
Please inspect your shipment as soon as it arrives. If you notice any damage or malfunction, notify us within 48 hours of delivery at support@vactera.shop with clear photos or a short video demonstrating the issue. We will arrange a free replacement or issue a full refund immediately.

5. Refund Processing
Once your return is delivered to our inspection center and verified, we will send you an email confirmation regarding your refund status. Once approved, your refund will be credited automatically to your original payment method within 5–7 business days. Processing times may vary depending on your bank or card issuer.

6. Customer Support Contact
Trading Name: Vactera
Website: http://vactera.shop/
Email: support@vactera.shop
Business Address: 1729 Springfield Church Rd, Jackson Center, PA 16133, United States