FAQ

Last updated: October 2026. Welcome to our FAQ section. Here you will find answers to the most frequently asked questions about our products, orders, shipping, returns, and customer service.

Orders
How can I place an order? Select your desired product, add it to your shopping cart, and follow the secure checkout process to enter your details and complete your order.
Can I change or cancel my order? If your order has not yet been processed or shipped, please contact our support team as soon as possible. We will gladly check if a modification, address update, or cancellation is still possible.

Delivery & Shipping
Which countries do you deliver to? Currently, we deliver exclusively within the United States.
How much does shipping cost? We offer 100% Free Standard US Delivery on all orders. There are no hidden fees.
How long will it take to get my order? Order Cut-off Time is 2:00 PM (PT). Processing Time is 1 to 2 business days. Transit Time is 1 to 3 business days. Total Estimated Delivery Time is 2 to 5 business days.
How can I track my shipment? As soon as your order is dispatched, you will receive a shipping confirmation email containing your tracking number.

Payment & Security
Which payment methods do you accept? We accept all major credit and debit cards securely via Shopify Payments, as well as accepted accelerated checkout methods shown at checkout.
Is the payment secure? Yes. All transactions are processed through encrypted, Level 1 PCI-compliant payment gateways. We do not store or have direct access to your payment card details.

Returns and Refunds
How long do I have to return a product? You have 14 days from the date of delivery to request a return.
Can I return a used product? No. To be eligible for a refund, items must be unused, undamaged, and returned in their original packaging complete with all accessories and manuals.
Can I return a product if I simply change my mind? Yes, provided the request is made within the 14-day window and the item remains in brand-new condition. The customer covers the direct return shipping costs. We charge $0.00 in restocking fees.
What happens if my order arrives damaged? Notify us within 48 hours with photos or videos. We cover 100% of the return costs and will arrange an immediate replacement or full refund.