Shipping policy

1. Shipping destinations

Vactera currently provides delivery to eligible addresses within the United Kingdom.

Delivery availability is confirmed during checkout. We may be unable to deliver to certain PO boxes, restricted locations, remote areas or addresses that are not accepted by our delivery carriers.

2. Free standard shipping

Vactera provides free standard shipping on all eligible UK orders.

There is no minimum order value required for free standard shipping.

Customers will not be charged an undisclosed standard shipping fee after completing checkout. Any optional premium or expedited delivery charge will be clearly displayed before payment.

3. Processing time

Orders are normally processed within 1–2 business days.

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or UK bank holidays will begin processing on the next business day.

Processing time may include:

  • Payment verification
  • Order confirmation
  • Product preparation
  • Quality checks
  • Packaging
  • Handover to the delivery carrier

Processing time is separate from delivery time.

Once an order has been dispatched, the customer will receive a shipping-confirmation email with tracking information where tracking is available.

4. Delivery time

After dispatch, standard UK delivery normally takes 3–5 business days.

The total estimated time from placing an order to receiving it is:

  • Processing time: 1–2 business days
  • Delivery time: 3–5 business days
  • Estimated total delivery time: 4–7 business days

Delivery times are estimates rather than guaranteed delivery dates unless a guaranteed service is expressly offered during checkout.

UK online sellers are generally expected to deliver goods within 30 days unless another delivery period has been agreed with the customer.

5. Shipping summary

Shipping destination: United Kingdom
Standard shipping cost: Free
Processing time: 1–2 business days
Delivery time after dispatch: 3–5 business days
Estimated total delivery time: 4–7 business days

6. Order confirmation

After placing an order, customers will receive an order-confirmation email using the email address provided during checkout.

The order-confirmation email confirms that we have received the order. Customers should review the email and contact us promptly if any details are incorrect.

7. Order tracking

Where tracking is available, customers will receive a dispatch-confirmation email containing:

  • The delivery carrier
  • A tracking number or tracking link
  • The available delivery estimate

Tracking information may take up to 48 hours to update after dispatch.

Customers should check their spam or junk folder if they have not received an expected confirmation email.

8. Accurate delivery information

Customers are responsible for providing a complete and accurate delivery address during checkout.

The delivery information should include:

  • Recipient’s full name
  • House number or building name
  • Street address
  • Town or city
  • Postcode
  • Telephone number
  • Relevant delivery instructions

Customers should contact Vactera immediately if they notice an error in their delivery information.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Vactera is not responsible for delays or failed deliveries caused by incorrect or incomplete information submitted by the customer.

9. Delivery attempts

Depending on the carrier and delivery instructions, a parcel may be:

  • Delivered directly to the address
  • Left in an authorised safe place
  • Delivered to a neighbour
  • Redirected to a collection point
  • Scheduled for another delivery attempt

Customers are responsible for following any instructions provided by the carrier after an unsuccessful delivery attempt.

10. Failed or uncollected deliveries

A parcel may be returned to Vactera or its fulfilment partner when:

  • The delivery address is incorrect or incomplete
  • The recipient refuses delivery
  • The parcel is not collected
  • The carrier cannot access the property
  • Repeated delivery attempts are unsuccessful

We will contact the customer to arrange an appropriate resolution.

Although the original standard shipping service is free, reasonable redelivery costs may apply when the delivery failed because of incorrect customer information, refusal of delivery or failure to collect the parcel.

No redelivery charge will apply where Vactera or the delivery carrier caused the failure.

11. Delivery delays

Occasional delays may occur because of:

  • Severe weather
  • UK bank holidays
  • Delivery-carrier disruption
  • Transport disruption
  • High seasonal demand
  • Incorrect address information
  • Access restrictions
  • Payment or fraud-prevention checks
  • Circumstances outside our reasonable control

Customers should contact us if their estimated delivery period has passed and tracking has not provided a meaningful update.

We will investigate the shipment with the delivery carrier.

12. Lost parcels

A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.

Before providing a resolution, we may:

  • Review the tracking information
  • Confirm the delivery address
  • Ask the customer to check safe places
  • Ask whether a household member or neighbour accepted the parcel
  • Contact the delivery carrier
  • Open a carrier investigation

Where the delivery carrier confirms that the parcel was lost before delivery, Vactera will provide an appropriate resolution, which may include:

  • Sending a replacement product; or
  • Issuing a refund to the original payment method

The customer will not be charged for a replacement when the carrier confirms that the original parcel was lost before delivery.

13. Parcels marked as delivered

If tracking shows that a parcel was delivered but the customer cannot locate it, the customer should:

  1. Check around the property and any authorised safe place.
  2. Ask household members or neighbours.
  3. Review any delivery photograph or carrier notice.
  4. Contact Vactera promptly.

We will review the available delivery information and contact the carrier where appropriate.

14. Damaged deliveries

Customers should inspect their order as soon as reasonably possible after delivery.

If the package or product arrives damaged, contact Vactera and provide:

  • The order number
  • A description of the damage
  • Photographs of the outer packaging
  • Photographs or video of the damaged product
  • A photograph of the delivery label where requested

Please retain the product and its packaging until we provide further instructions.

Confirmed damaged products will be handled under our Return and Refund Policy.

15. Incorrect or incomplete orders

Contact us promptly if:

  • The wrong product was delivered
  • A product is missing
  • An accessory or component is missing
  • The received product differs materially from the order

Please provide the order number and clear photographs of the parcel, product and included components.

After reviewing the issue, Vactera may provide:

  • The missing component
  • A replacement product
  • A free return
  • A partial refund
  • A full refund

16. Dispatch and fulfilment

Orders may be dispatched by Vactera or by an authorised fulfilment partner.

The applicable processing and delivery estimates remain those stated in this policy and shown during checkout.

We will not represent an order as being dispatched from a UK warehouse unless the applicable product is genuinely stored and dispatched from the United Kingdom.

Any compulsory delivery charges will be disclosed before the order is completed. Customers will not be charged undisclosed compulsory shipping fees after checkout.

17. Address changes and order processing

Orders may enter processing shortly after being placed.

Contact us immediately when an address change is required. We will make reasonable efforts to assist, but changes cannot be guaranteed after fulfilment has begun.

Once an order has been dispatched, its delivery address may no longer be changeable.

18. Returns

Vactera provides a 30-day return window for eligible products.

Eligible UK returns include free return shipping when the return procedure described in our Return and Refund Policy is followed.

Customers must contact Vactera before returning a product so that return instructions and an approved return method can be provided.

19. Contact information

For shipping, tracking or delivery enquiries, contact:

Vactera
27 The Dashes
Harlow
England
CM20 3RP

Email: mathisamongis@gmail.com
Telephone: +44 7446 366075